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General FAQs
Delivery FAQs
Payment FAQs
- 01Yes! You can update quantities or remove items before checkout. If you’ve already placed the order, contact our customer service as soon as possible to make changes. seafoodxpress.co.uk
- 02We have a minimum order value of £60 to ensure freshness and efficient delivery.
- 03We pack all orders in insulated boxes with ice packs to keep them fresh during transit. Your seafood will arrive chilled and ready to store in the fridge for up to 1–2 days or freeze for longer freshness
- 04Yes, we partner with trusted suppliers and fisheries that follow sustainable and responsible fishing practices. seafoodxpress.co.uk
- 05We source our seafood from suppliers in the UK, Spain, Turkiye and India. seafoodxpress.co.uk
- 06Yes, at Seafood Xpress we provide professional cleaning and filleting services for most types of fish purchased in-store. Our team can prepare your fish exactly how you like
- 07Yes, at Seafood Xpress we welcome bulk and wholesale orders. We supply high-quality fresh fish and seafood to restaurants, hotels, caterers, and retailers across the UK. How to Order: To place a bulk or wholesale order, please contact us directly: 📞 [07825 194607] 📧 [sales@seafoodxpress.co.uk] Or fill in our [Wholesale Enquiry Form] on the website.
- 08You can reach us via email, phone, or live chat. Visit our Contact Us page for details. Phone 07825 6914107 Email info@seafoodxpress.co.uk
- 09You can buy fresh scallops directly from Seafood Xpress. We source premium-quality scallops from trusted UK suppliers. All our scallops are carefully prepared and delivered to ensure you enjoy the freshest taste at home.
- 10Seafood Xpress prides itself on delivering top-quality, fresh seafood every day. Their products are sourced directly from trusted local fishermen and reputable global suppliers, ensuring maximum freshness. With careful handling, temperature-controlled packaging, and prompt delivery, customers receive seafood that tastes just as if it came straight from the market. Positive reviews highlight the consistently fresh shrimp, scallops, fish, and shellfish they provide.
- 11You can buy high-quality smoked salmon directly from Seafood Xpress. We source our smoked salmon from trusted suppliers and delivered fresh, so you can enjoy premium taste and quality every time.
- 12You can buy fresh, high-quality smoked salmon from Seafood Xpress online. We deliver across London, sourcing our salmon from trusted suppliers and ensuring it is carefully prepared and packed for maximum freshness, so it arrives ready to enjoy.
- 13You can purchase live lobster directly from Seafood Xpress. We offer premium-quality live lobsters sourced from trusted suppliers, ensuring freshness and exceptional taste. Our lobsters are carefully handled and delivered to your doorstep, so you can enjoy a luxurious seafood experience at home.
- 14At Seafood Xpress, we have over 40 years’ experience in the seafood industry. We are dedicated to providing the freshest, high-quality fish to all our customers at affordable prices. Our passion for freshness drives us to ensure every product is of the highest standard. We take pride in sourcing our fish responsibly and delivering them to you with the utmost care.
- 15Yes! We offer custom fish preparation. You can easily select your preferred preparation method (Whole, Gutted, Scaled, or Filleted) directly using the options on each product page before adding the item to your cart.
- 16Yes, all our fresh (non-previously frozen) fish can be frozen immediately upon receipt. Keep it in its original vacuum-sealed packaging or wrap it tightly, and store it at -18°C for up to 3 months.
- 17As a general rule, we recommend 150g–200g of filleted fish or 250g–300g of whole fish per adult serving. Detailed portion guidance is available on each product page.
- 18Absolutely! We handle large retail orders for family gatherings, holidays, and dinner parties. For custom bulk requests, contact our WhatsApp support at least 48 hours in advance.
- 19We partner directly with sustainable UK fisheries, British day-boats, certified sources from the Indian Ocean, and trusted suppliers from Spain and Turkey—including our exclusive direct supply of authentic Black Sea Anchovy—to ensure ethical, high-quality, and fully traceable sourcing.
- 20Yes, Seafood Xpress is the exclusive direct importer of authentic Black Sea Anchovy (Engraulis encrasicolus ponticus) in the UK. We source directly from sustainable Black Sea fisheries, ensuring unmatched freshness and traditional quality without middlemen.
- 21Our Black Sea Anchovy is handled with strict cold-chain logistics. We supply daily-fresh catches packaged with ice-gel insulation to preserve its delicate flavor and texture during nationwide UK delivery.
- 22Due to the delicate nature and high sensitivity of fresh Black Sea Anchovy, we supply them whole to maintain their optimal freshness and structural integrity during transit. Therefore, we do not offer custom cleaning or gutting services prior to shipping.
FAQs
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