SEAFOOD XPRESS TERM & CONDITIONS
Order Confirmation
Once you place an order, we will send you an email with your order confirmation. If any of the details contained within the confirmation email are incorrect, please contact us immediately on 07825 194607
Minimum Order
Minimum order is £60.
Delivery Costs
At checkout, your delivery cost will be automatically calculated depending on your postcode. The delivery fee is calculated by the courier company and the fee is dependent on distance.
Payment Options
We accept major bank cards and we also accept payment by PayPal.
Guarantee
We are dedicated to providing high quality seafood products at affordable prices to the door steps of our customers. We are confident about the range of products we offer however if you are not satisfied with any of our products, please contact us within 24 hours of receipt of your order.
If you have any queries or concerns, please contact our customer service team on 07825 194607.
Amendments to Your Order
If you wish to make any amendments to your order, you can do this by email or by telephone.
Any amendments required must be communicated to us, either by email or by telephone, within 6 hours of placing your order.
Cancelling Your Order
At Seafood Xpress, we are committed to delivering the freshest seafood possible. As our products are perishable, we do not accept returns once an order has been delivered. However, your satisfaction is our priority and we will work with you to resolve any issues.
Unavailable Items
If there are any items in your order which are out of stock, we are entitled to substitute such item with an alternative item which is a similar product or with an item which costs the same or more.
Delivery Address
At checkout, please ensure that you enter the correct delivery address. Your order will be delivered to the address entered at checkout and we will not be responsible for failed deliveries which are caused by an incorrect address being entered at checkout and/or for customers providing incomplete information in fields which are required to be completed.
Delivery Times
Your order will be delivered to you by a courier company called APC. APC deliver Tuesday to Saturday between 08:00am - 16:00pm, unless there are any unforeseeable delays in which case your order may be delivered to you after 16:00pm.
Your items will be packed in a way to ensure that your items remain fresh for 36 to 48 hours before it is delivered to you. However, upon receipt of your order, if you have any concerns, please contact us immediately and we will be happy to address any issues you may have.
Amendments to Your Delivery via Courier
APC may offer customers the option to reschedule a delivery or to deliver to a different address. If you specify in advance, our courier may be able to leave your order with a neighbour or in a safe place. However please note that this may result in a delay of the delivery of your items and as the items in your order will need to remain cold, we do not recommend that you make changes to your delivery arrangements.
Should you decide to amend your delivery arrangements via APC, we will not be responsible for the consequences.
On the delivery date, please ensure that you are checking your mobile phone regularly for delivery updates and ensure that you are monitoring your front door. Please also ensure that somebody is home to accept the delivery.
The delivery driver will need to drop off your package very quickly and may therefore not have an opportunity to call you if there is no one to accept the delivery. If you need to leave your house for a short amount of time, if possible, please leave a note on your front door with instructions for the delivery driver, such as an appropriate place to leave the parcel.
Late Deliveries due to stock unavailability
We will always aim to deliver your order to you within 2 working days of your order confirmation. However, as we offer fresh products, there will be occasions where we will be unable to deliver your order to you within 2 working days. This delay may be caused due to a delay in our imports, the product not being caught by the fishing boats (if wild caught), or the product not being available due to it being a seasonal product.
We update our website regularly to confirm product availability/unavailability however there may be occasions where an item you have ordered may be out of stock before we have had an opportunity to update our website. If this occurs, we will update you after you have placed your order.
If we are unable to deliver your order to you within 2 working days, we will update you as soon as we can.
Please note that our aim to provide your order to you within 2 working days is also dependant on the day and time you place your order. For example, if you place an order on a Friday, Saturday, Sunday or bank holiday, we will be unlikely to deliver your order to you within 2 working days. This is either because we have run out of fresh stock of the items you have ordered given that your order is placed towards the end of the week, or because the courier company does not deliver to your area on the weekend.
If you have any queries regarding the likely delivery timescale of your order, please contact our customer service team on 07825 194607.
By placing your order, you accept that on occasion, your order may be delivered to you later than 2 working days.
Late Deliveries due to other reasons
Your order may also be delivered to you later than 2 working days due to traffic incidents, delivery driver errors or mistakes made by the courier company. We cannot prevent these issues as they are out of our control and so by placing an order, you agree to accept that your order may be delivered to you later than the chosen delivery date.
By placing your order, you accept that on occasion, your order may be delivered to you later than 2 working days.
Non-delivery
If you do not receive your delivery by the delivery window given to you by the courier, please contact us on 07825 194607 before the end of your delivery date. If you receive a text message from APC which states that your order has been delivered but you have not in fact received your delivery, please telephone us immediately upon receipt of the text message so that we may contact the courier company to resolve this issue.
Weight of Items
Please note that if you have placed an item and you have chosen the option to have your item cleaned, once you receive the cleaned item, this will weigh less than the weight you have paid for as the item will lose weight once it has been cleaned. For example, if you pay for an item which weighs 4kgs before it is cleaned, once we clean this item, this item will weigh less than 4kgs. By placing an order and by choosing the 'cleaned option' at checkout, you accept that the item you receive will weigh less than the weight you have paid for at checkout.
Missing Items
If you notice that any items are missing from your order, you must telephone us on 07825 194607 immediately upon receipt of your order.`
Payment Methods
We offer a variety of secure and convenient payment options for your online seafood orders:
1. Credit & Debit Cards
We accept all major cards, including Visa, MasterCard, American Express, and Maestro. Your payment is processed securely through our encrypted gateway.
2. Fast Payments
Pay quickly and securely with PayPal for a faster checkout experience.
3. Bank Transfer
For bulk or wholesale orders, we can arrange payment via direct bank transfer. Please contact our customer service team on 07825 194607 for details.
4. Gift Cards & Vouchers
If you have a store gift card or promo voucher, simply enter the code during checkout to apply your discount.
5. Payment Security
We use SSL encryption and industry-standard fraud prevention tools to ensure all transactions are safe and protected.
Wholesale Enquiries
Looking to buy seafood in bulk for your restaurant, catering business, hotel, or retail store? We offer fresh and frozen fish, shellfish, and specialty seafood at competitive wholesale prices.
Why Choose Us for Wholesale?
Premium Quality – Sourced from trusted fisheries and suppliers.
Wide Selection – From popular favourites to seasonal specialties.
Flexible Quantities – Orders tailored to your needs, whether small or large scale.
Competitive Pricing – Special rates for bulk orders.
Reliable Delivery – Temperature-controlled transport to maintain freshness.
How to Place a Wholesale Order
Contact Us – info@seafoodxpress.co.uk or call 07825 194607 with your requirements.
Get a Quote – We’ll provide a custom price list based on volume and delivery location.
Confirm & Schedule – Once confirmed, we’ll arrange packaging and delivery to suit your schedule.
Custom Sourcing
Looking for a specific type of seafood? Our sourcing team can help you find exactly what you need, including seasonal or rare items.
📩 Email: seafoodxpressuk@gmail.com
📞 Phone: 07825 194607
📍 Location: London
DELIVERY & SHIPPING TERMS
We take pride in delivering the freshest seafood right to your door. Please review our shipping terms carefully before placing your order:
1. Shipping Areas
We currently deliver across United Kingdom, excluding Northern Ireland.
2. Delivery Schedule
Delivery is made within 24 hours after orders are prepared.
We do not deliver on Sundays, Monday or public holidays.
3. Packaging & Freshness
All seafood is packed in temperature-controlled, insulated packaging to maintain freshness during transit.
4. Shipping Fees
Free delivery for orders above £100.
A standard shipping fee applies to smaller orders.
5. Missed Deliveries
If you are unavailable to receive your delivery, our courier will attempt a redelivery or leave your parcel in a safe location. We cannot be responsible any consequences due to missed deliveries.
6. Delivery Delays
Your delivery should be made by 16:00pm at the latest on the delivery day. However, there may occasionally be delays due to weather, courier issues, or unforeseen events are beyond our control. We will notify you promptly of any changes. Please refer to our terms and conditions above for further information regarding delays with deliveries.
7. Order Tracking
Once your order ships, you will receive a tracking number to monitor your delivery status in real time.
RETURNS & REFUNDS POLICY
At Seafood Xpress, we are committed to delivering the freshest seafood possible. Because our products are perishable, we do not accept returns once an order has been delivered. However, your satisfaction is our priority, and we will work with you to resolve any issues.
1. When Refunds Apply
You may be eligible for a refund or replacement if:
-
Your order arrives damaged or in poor condition.
-
You receive the wrong product or missing items.
2. How to Request a Refund
Contact our customer care team immediately upon delivery of your item(s).
Provide your order number and a brief description of the issue.
Include clear photos of the product and packaging.
3. Refund Process
Once approved, refunds are processed within 5–7 business days to your original payment method.
If preferred, we can offer store credit or a replacement delivery instead of a refund.
4. Exceptions
Refunds are not available for customer mistakes (wrong address provided, unavailable to receive delivery, etc.).
We cannot refund products that have been improperly stored after delivery.
Customer Care
At Seafood Xpress, we believe great seafood deserves great service. Our customer care team is here to ensure your shopping experience is smooth, enjoyable, and worry-free.
1. Friendly & Responsive Support
Do you have a question about a product, order, or delivery? Our knowledgeable team is ready to help via email or by telephone.
2. Order Assistance
From placing your order to tracking its arrival, we will guide you every step of the way.
3. Product Guidance
Not sure which seafood suits your recipe or dietary needs? We can recommend the best options and share cooking tips.
4. After-Sales Service
If something is not right with your order, we will work quickly to resolve it.
5. Commitment to Satisfaction
Your satisfaction is our priority. We will listen to your feedback to improve our products, service, and delivery experience.
📩 Email: info@seafoodxpress.co.uk
📞 Phone: 07825 194607
Privacy & Safety
At Seafood Xpress, your privacy and security are our top priority. We are committed to protecting your personal information and ensuring a safe shopping experience every time you visit our store.
1. Data Protection
We collect only the information necessary to process your order and provide a smooth service. This includes your name, contact details, and delivery address. Your data will never be sold, shared, or disclosed to third parties without your consent, except as required by law.
2. Secure Payments
All transactions are protected with SSL encryption and industry-standard security protocols to safeguard your payment information. We work with trusted payment processors to ensure your financial details are never stored on our servers.
3. Account Security
If you create an account, please keep your login details confidential. We recommend using a strong password and updating it regularly.
4. Cookie Use
We use cookies to improve your browsing experience, personalise product recommendations, and analyse website performance. You can manage your cookie preferences at any time.
5. Safe Shopping Guarantee
Our systems are regularly monitored for vulnerabilities, and we update our security measures to keep your data safe.
If you have questions about our privacy practices or need assistance, please contact us at:
📩 Email: info@seafoodxpress.co.uk
📞 Phone: 07825 194607